Refund policy

Returns & Refunds

We want you to love your Paisley Willow happy mail! Because our scoops, bundles, and many of our products are specially curated for each customer. All curated and personalized purchases are final sale. All orders are final once placed. We do not accept returns, exchanges, or cancellations, and cancelled orders are not eligible for refunds.

If your order arrives damaged or defective, contains an incorrect item, or is missing an item, please contact us within 7 days of delivery at mandi@thepaisleywillow.com. Include your order number and photos when applicable so we can review the issue and make it right.

Because many Paisley Willow items are limited, seasonal, or one-of-a-kind finds, an identical replacement may not always be available. Depending on the circumstances, we may provide a comparable replacement, store credit, or a refund for the affected item.

Gift cards are final sale and non-refundable, except where required by law.