Shipping policy

Shipping Policy

Processing Time
Each Paisley Willow order is prepared and packed with care. Because many of our orders are individually curated, please allow 12–18 business days for your order to be prepared and shipped. Processing times may be extended during holidays, sales, high-volume periods, or other exceptionally busy times.

Shipping Rates
Shipping rates are calculated at checkout based on your order and shipping destination.

Shipping Area
The Paisley Willow currently ships within the United States.

Tracking
You will receive a shipping confirmation with tracking information as soon as your package is on its way.

Carrier Delays
Once an order has been transferred to the shipping carrier, transit and delivery times are outside of The Paisley Willow's control. We are not responsible for carrier delays, weather delays, or other disruptions that occur while your package is in transit.

Shipping Address
Please double-check your shipping address before completing your order. If you notice an error, contact us as soon as possible at mandi@thepaisleywillow.com. We will do our best to correct the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

Multiple Orders & Combined Shipping
Each order keeps its original place in our processing queue and is curated in the order it was received. Placing an additional order will not move the newer order ahead in line or allow items from that order to be added to an earlier order.

If multiple orders are ready to ship at the same time, The Paisley Willow may combine them into one package at our discretion. Shipping charges from separately placed orders are not automatically refunded.

Questions or Problems
If you have a question about your shipment or experience a problem with delivery, please contact us at mandi@thepaisleywillow.com, and we'll be happy to help however we can.